March 23, 2020
SCS Building Facilities will have staff on campus briefly a few times per week to canvass our buildings. Service requests should be sent to building@cs.cmu.edu.
Machine room operations: Our machines rooms will continue to be monitored 24 hours a day. Some of this monitoring will be done remotely. Computer operators will be on site each day for significantly shortened shifts. There will be brief periods each day where there will be no staffing on site. This team will be reachable 24 hours a day (x8-2068).
Help desk: Our Help team will be working entirely remotely, and reachable by phone (x8-4231) or email (help@cs.cmu.edu) M-F 9am-5pm. It will be possible to get hardware support if needed, and machine drop-off pickup for this purpose can be arranged (with some lead time necessary) by contacting help@cs.cmu.edu. The teams to which Help sometimes escalate incidents/requests will be using an "on call" system to make sure full support is available to our community.
Updates on SCS Receiving, Building Facilities, Machine Room, and Help Desk
SCS Receiving will be scheduling limited pickup/dropoff times once a week with our vendors (USPS, UPS, FedEx, campus mail). Staff will only be on campus briefly once per week. For smaller items, we recommend shipping directly to your remote work location. To arrange for shipping/receiving larger computing items, please contact receiving@cs.cmu.edu
SCS Building Facilities will have staff on campus briefly a few times per week to canvass our buildings. Service requests should be sent to building@cs.cmu.edu.
Machine room operations: Our machines rooms will continue to be monitored 24 hours a day. Some of this monitoring will be done remotely. Computer operators will be on site each day for significantly shortened shifts. There will be brief periods each day where there will be no staffing on site. This team will be reachable 24 hours a day (x8-2068).
Help desk: Our Help team will be working entirely remotely, and reachable by phone (x8-4231) or email (help@cs.cmu.edu) M-F 9am-5pm. It will be possible to get hardware support if needed, and machine drop-off pickup for this purpose can be arranged (with some lead time necessary) by contacting help@cs.cmu.edu. The teams to which Help sometimes escalate incidents/requests will be using an "on call" system to make sure full support is available to our community.